This Privacy and Cookie Policy was last updated in March 2024.
Introduction
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal data, or personal information, means any information about an individual from which that person can be identified.
It does not include data where the identity has been removed (anonymous data).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our website and/or services you agree to your personal data being used for the purposes specified below.
Our site www.hayespantry.co.uk (“our site“), may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Rashmi Hayes, Hayes Pantry.
Information we may collect from you
We may collect, use, store and transfer different kinds of personal data about you – which we have grouped together as follows:
- Identity Data including first name, last name, title, date of birth and gender.
- Contact Data including billing address, delivery address, email address and telephone number.
- Financial Data including bank account, payment card and electronic payment details.
- Transaction Data including details about payments to and from you and other details of products and services that you have purchased from us.
- Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site.
- Profile Data including your username and password, your interests, preferences, feedback and survey responses.
- Usage Data including information about how you use our site, products and services, including any courses you select, begin or complete.
- Marketing and Communications Data including your preferences in receiving marketing from us and third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- subscribe to our services or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- automated technologies or interactions. As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. See further the Cookies section below.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Cookies
To enable us to provide you with the best possible experience of our site and services we may obtain information about your general Internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
If you continue to use our site, you agree to our use of cookies in accordance with this policy.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. By using our site, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the “EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely, stored on secure servers and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have asked us to contact you for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to improve our services and offering to you;
- where we process the personal data held about you into an aggregated anonymised form, we send that anonymised aggregated data to our suppliers and other partners to help them to provide better services and supplies.
Disclosure of your information
We may disclose your personal information to third parties:
- where this is necessary to provide information, products or services that you request from us;
- subject to your express consent, for general marketing purposes until you advise us that you do not wish your data to be used in this way, in which case please indicate this is the case by emailing us at info@hayespantry.co.uk ;
- in anonymised aggregated form to our suppliers and other partners to help them to tailor their services to better suit our general customer requirements;
- if we are under a duty to disclose or share your personal data in order to: comply with any legal obligation; or enforce any agreement between you and us; or protect our rights, property or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes – in which case we may use this information indefinitely without further notice to you.
Your rights
We will not process your personal data nor will we pass your personal data onto others for general marketing purposes (although, as mentioned, we may use it to provide you with marketing information where you have asked us to do so). You can change your mind about receiving such information at any time by contacting us at info@hayespantry.co.uk .
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to our Privacy and Cookie Policy
Any changes we may make to our privacy and cookies policy in the future will be posted on this page.
Contact
Questions, comments and requests regarding this Privacy and Cookie Policy are welcomed and should be addressed to:
Rashmi Hayes, Hayes Pantry
Email: info@hayespantry.co.uk